JasAI Analytics tracks every customer interaction across WhatsApp, Instagram, web chat, and voice in a single dashboard. Key metrics include total conversations, AI resolution rate, average handling time, customer satisfaction score (CSAT), and top unresolved topics. Filters let you drill down by channel, date range, agent, and customer segment.
The analytics engine scores every customer based on engagement frequency, sentiment, and purchase signals. High-value customers are flagged for proactive outreach. Customers showing signs of churn — such as declining engagement or negative sentiment — trigger automated recovery sequences. Reports are exportable as CSV or connected to external BI tools via API.